Terms and Conditions

30-Day Return Policy

We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs we incurred). Naturally, if your return is because of our error, we'll pay these shipping costs. If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.

Return Eligibility Items must be in unused, in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Custom items cannot be returned. This includes kits and any linear product cut shorter than its manufactured length.

How do I process a return?

Reference your 6-digit ORDER NUMBER on the shipping label or package and return it to:

LEDSupply
PO BOX 326
296 Beanville Road
Randolph, VT 05060

Any ineligible return we receive back will be sent back to you after the return shipping fee is collected.

When will I receive a credit?

Return credits are issued within 24 hours once the item is received and inspected - you will be notified via email.

Shipping Info

FREE SHIPPING on orders under 13oz - NO MINIMUM

LEDSupply does NOT profit from the shipping or handling of your order!

Orders received before 3PM EST will be safely packaged and quickly shipped the same business day. If your order is NOT shipped the same business day, LEDSupply will offer a 5% discount off your next order.

All orders SHIP FROM:

296 Beanville Road
Randolph, Vermont 05060

See respective ZONE maps below for SPECIFIC delivery time to your location:

Any order that does not qualify for free shipping, will by default include a discount of equal value to the free shipping offer.

The shipping offered is meant to provide the widest variety of shipping options at the lowest price:

FREE USPS First Class SHIPPING on orders under 13oz
$11.99 2-Day SHIPPING on orders under 2lbs
$10.99 FedEx GROUND SHIPPING on orders under 2lbs
$11.99 UPS GROUND SHIPPING on orders under 2lbs
$29.99 Standard Overnight SHIPPING on orders under 2lbs
$39.99 Priority Overnight SHIPPING on orders under 2lbs
Real-Time Rates are calculated for all International shipments
*Base Rate + $1.99/lb for orders over 2lbs

Ordering Info

We want you to feel as secure buying through LEDSupply as possible, therefore we offer a few different ways to place an order:

Order online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us - Our sales and service team are ready to place your order over the phone. You can reach us at (802) 728 6031, Mon - Fri: 8am to 5pm EST.

Email or Fax - If you prefer to email or fax your order details, we can place the order for you and contact you for payment information.

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "LEDSupply: Order Completed" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

After your order is shipped, you will automatically be sent an email confirmation with your shipping information (Tracking number).

Payment Terms & Pricing

Credit Cards / Paypal - We accept American Express, Discover, MasterCard and Visa.

Payment is not captured from the card until your order is shipped.

Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

LEDSupply
PO BOX 326
44 Hull Street
Randolph, VT 05060

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

Promo & Discounts Promo codes may not be used with volume discounts or with kits when custom work is required.

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting team. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Some additional terms and conditions include:

The minimum purchase order amount we accept is $100.
Payment terms are Net 30.
We cannot accept purchase order numbers over the phone.
We cannot process an order until we have received a signed purchase order.

Sales Tax

We collect tax on purchases made in Vermont. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Vermont.

Customer Safety & Security

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us at (802) 728 6031.

We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please contact us (802) 728 6031.

We use a third party to send email alerts. If you sign up for any of our email alerts, the third party will have access to your email for the purposes of sending out correspondence pertaining to LEDSupply only, and has no authorization to use your email address for any purpose other than sending messages from us to you. If you sign up for these alerts and wish to unsubscribe later, you may use the unsubscribe link on the bottom of any email message we send, or you can contact us.

Legal Information

Consent is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with ledsupply.com or using this Web site as a shopping resource. Any other use of materials on this Website -- including reproduction for purposes other than those noted above, modification, distribution, or republication -- without the prior written consent of LED Supply is strictly prohibited.

LEDSupply is built, owned and operated by a select few, all with technical backgrounds and over 50-years combined experience in the LED industry. Click here for more about us.