Terms and Conditions


30-Day Return Policy

We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs we incurred). Naturally, if your return is because of our error, we'll pay these shipping costs. If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.

Return Eligibility Items must be in unused, in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Personalized items cannot be returned. This includes kits and any linear product that we cut-to-length.

How do I process a return?

Reference your 5-digit ORDER NUMBER on the shipping label or package and return it to:

PO BOX 326
44 Hull Street
Randolph, VT 05060

When will I receive a credit?

Return credits are issued within 24 hours once the item is received and inspected - you will be notified via email.


Shipping Info

FREE SHIPPING on orders under 13oz - NO MINIMUM

LEDSupply does NOT profit from the shipping or handling of your order!

Orders received before 3PM EST will be safely packaged and quickly shipped the same business day. If your order is NOT shipped the same business day, LEDSupply will offer a 5% discount off your next order.

All orders SHIP FROM:

44 Hull Street
Suite 200
Randolph, Vermont 05060

See respective ZONE maps below for SPECIFIC delivery time to your location:

Any order that does not qualify for free shipping, will by default include a discount of equal value to the free shipping offer.

The shipping offered is meant to provide the widest variety of shipping options at the lowest price:

  • FREE USPS First Class SHIPPING on orders under 13oz
  • $5.99 USPS Priority SHIPPING on orders under 2lbs
  • $7.99 FedEx GROUND SHIPPING on orders under 2lbs
  • $8.99 UPS GROUND SHIPPING on orders under 2lbs
  • $16.99 2-Day SHIPPING on orders under 2lbs
  • $29.99 Standard Overnight SHIPPING on orders under 2lbs
  • $39.99 Priority Overnight SHIPPING on orders under 2lbs
  • Real-Time Rates are calculated for all International shipments
  • *Base Rate + $1.99/lb for orders over 2lbs

    Ordering Info

    We want you to feel as secure buying through LEDSupply as possible, therefore we offer a few different ways to place an order:

    Order online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

    Call us - Our sales and service team is ready to place your order over the phone. You can reach us at (802) 728 6031, Mon - Fri: 8am to 5pm EST.

    Email or Fax - If you prefer to email or fax your order details, we can place the order for you and contact you for payment information.

    After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "LEDSupply: Order Completed" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

    After your order is shipped, you will automatically be sent an email confirmation with your shipping information (Tracking number).


    Payment Terms & Pricing

    Credit Cards / Paypal - We accept American Express, Discover, MasterCard and Visa.

    Payment is not captured from the card until your order is shipped.

    Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

    PO BOX 326
    44 Hull Street
    Randolph, VT 05060

    Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

    Promo & Discounts Promo codes may not be used with volume discounts or with kits when custom work is required.

    Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

    Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting team. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable).  Some additional terms and conditions include:

  • The minimum purchase order amount we accept is $100.
  • Payment terms are Net 30.
  • We cannot accept purchase order numbers over the phone.
  • We cannot process an order until we have received a signed purchase order.

    Sales Tax

    We collect tax on purchases made in Vermont and Connecticut. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Vermont.


    Customer Safety & Security

    All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.


    Privacy Policy

    As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us at (802) 728 6031.

    We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please contact us (802) 728 6031.

    We use a third party to send email alerts. If you sign up for any of our email alerts, the third party will have access to your email for the purposes of sending out correspondence pertaining to LEDSupply only, and has no authorization to use your email address for any purpose other than sending messages from us to you. If you sign up for these alerts and wish to unsubscribe later, you may use the unsubscribe link on the bottom of any email message we send, or you can contact us.


    Adroll Policy

    As you browse LEDSupply.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

    Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

    Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    Registration In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

    Orders We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

    Cookies We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. As you browse www.ledsupply.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.ledsupply.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit http://www.networkadvertising.org/choices/ to opt out of AdRoll and their partners' targeted advertising.

    Sharing We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

    Links This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    Surveys & Contests From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. This information can be used at our discretion. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


    Legal Information

    This website and all contents thereof is © 2016 LED Supply, all rights reserved.

    Consent is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with ledsupply.com or using this Web site as a shopping resource. Any other use of materials on this Website -- including reproduction for purposes other than those noted above, modification, distribution, or republication -- without the prior written consent of LED Supply is strictly prohibited.

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